HOW TO REGISTER YOUR TASTEBAND
Taste of DC 2018 is CASHLESS!
Now experience ultimate convenience and faster transactions at Taste of DC. By using RFID wristbands and Cashless Payment Technology, your wristband becomes your TasteBand – you just double tap to pay!
The only form of payment accepted at all vendor and bar locations will be your RFID wristband. To make the most of your onsite experience, pair your TasteBand to a cashless account so you can ‘top-up’ by loading pre-paid funds into your cashless account right from your smartphone!
Faster transactions. Shorter lines. Manage your TasteBand and Taste Tokens from your smartphone.
Steps to Top-up Taste Tokens Online
Step 1 – Click here to be redirected to the Cashless Registration site
Step 2 – Pair your TasteBand to a cashless account by entering your personal details, wristband numbers and clicking “Register”
Step 3 – Top-up Taste Tokens by logging in to your online cashless account
Unspent credit will NOT be refunded after the event, so top up wisely!
FREQUENTLY ASKED QUESTIONS
WHAT IS A CASHLESS ACCOUNT?
Think of a cashless account as a pre-paid account, and your TasteBand as the key to that account. The funds you top-up are stored in this account, and each time you tap your TasteBand to make a purchase, the amount will automatically be deducted from your account balance.
WHY IS IT IMPORTANT TO REGISTER YOUR TASTEBAND?
· Ability to top-up your account online, saving you time from visiting a “Top-up Station” at the event
· Email notifications of all your top-up and purchase transactions
· Tracking of your on-site purchases
· If you ever lose or break your wristband, customer service will be able to cancel and re-issue you a new wristband and transfer your account balance – but only if you are registered
· Replacement wristbands may be subject to a $5 replacement fee
CAN I LINK MORE THAN ONE TASTEBAND TO MY CASHLESS ACCOUNT?
No. A new account must be registered for each TasteBand that is purchased.
HOW DO I TOP-UP CREDIT?
You can top-up at one of the onsite Top-up Stations located throughout the event grounds, and trained staff will be on-hand to help you through the process. If you’ve registered your cashless account, you can top-up at any time right from your smartphone!
HOW DO I MAKE A PURCHASE?
Now that you’ve topped-up your account, you can make cashless purchases for food and drinks at the event. Once you’re at a vendor location:
1. Tap your TasteBand on the RFID reader.
2. Place your order with the staff.
3. Tap your TasteBand a second time to confirm your transaction.
The amount will automatically be deducted from your account. It’s that easy!
CAN I SPLIT THE COST OF SOMETHING WITH A FRIEND?
No, you cannot split payment for an item. Only one TasteBand can be used to open the transaction, and that same TasteBand must be used to close and confirm the purchase. This is a security feature to ensure the purchaser is in control of their own spending.
HOW DO I CHECK MY CASHLESS BALANCE?
If your TasteBand is registered to a cashless account, you can log in and check your balance at any time. Or, simply tap your TasteBand at any payment point or Customer Service location and your cashless balance will be visible from the reader.
I FROZE MY TASTEBAND BY MISTAKE, SO HOW DO I UNFREEZE IT?
The “Freeze” feature, which is only available to registered users, allows you to “freeze” a lost or stolen TasteBand so no further purchases can be made. You can freeze your TasteBand from the “Wristbands” tab of your cashless account, and can unfreeze by clicking the button a second time. Or, visit any Customer Service station for assistance.
HOW DO I GET A REPLACEMENT TASTEBAND IF IT’S LOST OR I PULLED IT TOO TIGHT?
If you’ve created an account online and linked your TasteBand to it, no worries! Visit Customer Service at the event and they will deactivate your lost TasteBand and issue you a new one. Please bring valid photo ID. Link the new wristband number to your account and continue having a great time – your money is still in your account if you’ve previously linked it.
However, if you did NOT create an online account and didn’t link your TasteBand, unfortunately your remaining credit balance can no longer be retrieved. To get a replacement TasteBand, visit Customer Service and show proof of your original event ticket purchase along with valid photo ID. If someone else bought the tickets on your behalf, you will need to bring the original purchaser with you to the kiosk and show proof of purchase along with valid photo ID. Replacement TasteBands will be issued at the discretion of the Customer Service Representative.
To avoid this issue, we strongly recommend you create an account and link your TasteBand to that account prior to the event. Treat your TasteBand the same way you would treat cash! We are not responsible for any funds stolen / missing from your TasteBand if you lose it.
Replacement wristbands may be subject to a $5 replacement fee.
WHAT IS YOUR REFUND POLICY FOR LEFTOVER CREDIT?
All credit left unredeemed will not be refunded.
STILL HAVE QUESTIONS OR TROUBLESHOOTING ISSUES?
Please e-mail firstname.lastname@example.org and provide the following information:
• Full registered name
• Wristband number(s)
• What action you are trying to take (topping up, registering, etc.)
• Where the problem appears (e-mail, login screen, external payment site, etc.)
• What the exact error message is
• Transaction number (if applicable)
If you have questions on-site at the event, please speak with a representative at Customer Service or a Top-up Station.